Privacy Policy

HeroPrintz.com

Hero Printz (“we”, “us”, “our”) operates HeroPrintz.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our site, you agree to the practices described in this policy.

Information We Collect

When you visit or interact with HeroPrintz.com, we may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers; we do not store your card details)

Automatically Collected Information

When you browse our site, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on our site
Referring URLs

This information helps us improve site performance and user experience.

How We Use Your Information

We use your information to:

Process and fulfill orders
Ship products from our international suppliers
Communicate with you about orders, updates, or support inquiries
Send transactional emails (order confirmations, shipping updates)
Improve our website, products, and services
Prevent fraud and ensure site security

We will never sell your personal information to third parties.

Shipping & Third-Party Providers

Because our canvas art is produced and shipped from international suppliers, we may share limited personal information (such as your name, shipping address, and phone number) with trusted third parties solely for:

Order fulfillment
Shipping and delivery
Payment processing

All third-party partners are required to handle your data securely and only for the purpose of providing their services.

Cookies & Tracking Technologies

Hero Printz uses cookies and similar technologies to:

Enable essential site functionality
Remember user preferences
Analyze traffic and improve performance

You can disable cookies through your browser settings, though some site features may not function properly.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders
Comply with legal and accounting obligations
Resolve disputes
Enforce our policies

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Information

HeroPrintz.com is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.