Shipping Policy

At HeroPrintz we take pride in creating high-quality, custom-designed canvas prints that bring your vision to life. Since each piece is uniquely crafted, our production and shipping process takes a little extra time to ensure perfection.

Processing & Shipping Times

  • Processing Time: Once you place your order, our team will contact you within 12 hours to collect your photo and begin the custom design process.

  • Design & Production: Due to the detailed nature of our artwork and high demand, please allow 7-10 business days for design finalization and printing.

  • Shipping Time: Once your artwork is complete, it will be shipped to you within 10-18 business days, depending on your location.

  • Estimated Delivery Time: 3-6 weeks from the date of purchase.

Shipping Costs

  • Free Worldwide Shipping – We cover the cost, so you don’t have to worry about extra fees!

Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email, allowing you to follow your package every step of the way.

Delays & Customer Support

While we strive to meet estimated delivery times, holidays, customs processing, and unexpected demand surges may cause slight delays. If your order is delayed beyond 4 weeks, please contact our support team at admin@heroprintz.com for assistance.

Thank you for your patience and for choosing HeroPrintz to create a one-of-a-kind masterpiece for you!