Shipping Policy

HeroPrintz.com

At Hero Printz, we’re committed to delivering high-quality canvas art as efficiently and transparently as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–5 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Shipping Origin

Our canvas artworks are produced and shipped from trusted international suppliers to ensure premium quality and craftsmanship.
Because we ship internationally, delivery times may vary depending on your location and local customs processing.

Delivery Timeframes

Estimated delivery times are as follows:

Standard Shipping:
8–16 business days
Express Shipping:
7–12 business days

Please note that these are estimated delivery windows and not guaranteed delivery dates.

Shipping Timeframes

Please note that total delivery time includes both handling (processing) time and shipping (transit) time.

Handling time: 1–5 business days
Shipping (transit) time: 7–16 business days

As a result, the total estimated delivery time may range from 8 to 21 business days, depending on your location, order volume, and carrier performance.

Delivery times are estimates only and may vary due to factors outside our control such as peak periods, public holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout and will vary depending on your location and selected shipping method.
Any applicable shipping promotions or free shipping offers will be clearly displayed at checkout.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after dispatch.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays

While we do our best to meet estimated delivery times, delays may occur due to:

Customs clearance
Carrier delays
High demand periods
Weather or unforeseen logistical issues

Hero Printz is not responsible for delays outside our control, but we will always assist in tracking and resolving issues where possible.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
Hero Printz is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.